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INFORMATION ON THIS PAGE WILL ONLY BE AVAILABLE IN ENGLISH
(UPDATED 12AUG19)
DISRUPTION AT HONG KONG AIRPORT
(Updated 12AUG19 CET 16:00)
Airport operations at Hong Kong International Airport have been seriously disrupted, all flights have been cancelled 12 August 2019.
Please check your FLIGHT STATUS or view your flight details in MY BOOKINGS before going to the airport.
We can offer you below rebooking and refund options.
REBOOK YOUR FLIGHT
Is the departure date of your flight from Hong Kong between 14-16 August 2019 and your ticket number starts with 117 issued on/before 12 August 2019 on a SAS operated flight?
Then your new departure date should be between 17 August and 21 October 2019.
Please see below options and rules:
1. CHANGE YOUR TRAVEL DATES
- You may voluntary change your travel dates to a SAS operated flight to/ from Hong Kong.
- You can change your travel dates only if the same travel class is available as mentioned in your original ticket.
- You will not have to pay the change fee.
HOW TO REBOOK
Log into MY BOOKINGS and change your travel dates and/or destination yourself if:
(you need to change country on the website to the same as where you did your original booking).
- Your flight is with SAS
- Flight is not cancelled
- The departure date of your flight from Hong Kong is between 14-16 August 2019
- Your ticket number starts with 117
- Your ticket is issued on/before 12 August 2019
- The ticket is purchased on SAS webb, SAS App or SAS Call Center. If you booked via a travel agent or a tour operator, please contact them directly.
- Your journey has not started
You can rebook to a SAS flight on another date and the same destination if the same service class, as in the original ticket, is available. The new date of travel must be no later than 31 October 2019..
The rebooking is free of charge.
- You cannot rebook online if you travelling with a baby, ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet.
- SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebookings.
- Did you book your ticket via a travel agent or a tour operator? Please contact your travel agent to rebook your flight.
You can also rebook by calling us. Due to the situation, you may experience long waiting times.
Contact us by phone
APPLY FOR A REFUND
You are entitled to a full refund of your ticket if you are travelling to/ from Hong Kong and your flight was cancelled by SAS, or was delayed for more than 3 hours and you did not travel.
HOW TO REQUEST A REFUND FOR CANCELLED FLIGHTS
If you bought your ticket via SAS and your ticket number starts with 117, you can
apply for a refund online, If you booked via a travel agent, please contact them directly.
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