Ser at SAS har lagt ut en FAQ for omleggingen.. Kopierer den inn her:
Q: For tier level Diamond, why does expire date show for my points in SAS APP and SAS WEB?
A: The points do not expire in the loyalty system. It is a temporarily incorrect information shown in SAS APP and SAS WEB.
Q. I am not able to book a trip using my valid AMEX 2-4-1 voucher online, on flysas.com?
A. Currently, you can only use your voucher on sas.se, sas.no and sas.dk or contact SAS call center via phone.
Q. I have booked a cash and points combined ticket (Best availability), before May 12, 18:00 CET and get an error when trying to rebook?
A. No, to rebook cash and points combined ticket (Best availability), tickets booked before May 12, 18:00 CET, we kindly ask you to contact SAS call center
Q. Can I rebook or cancel my hotel booking, paid with points, online?
A. No, we kindly ask you to contact SAS call center
Q. I’m trying to book an award trip with both SAS or Wideroe and get an error message?
A. Currently, it’s not possible, we kindly ask you to contact SAS call center to help you book your trip.
Q. I have made a rebooking of my award ticket online? Now I want to rebook the same ticket again, is that possible?
A. No, currently it’s not possible to manage multiple rebooking’s online. If you still need to rebook your ticket, we kindly ask you to contact SAS call center to rebook your award trip.
Q: My transactions older than one year are not visible on my EuroBonus account?
A: This is a temporary condition and your older transactions will be visible again in the system at the end of May.
Q: I experience problems when I try to book hotels using my points, what should I do?
A: We kindly ask you to contact SAS call center to help you book your hotel.
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