De gangene jeg har blitt booket om på bonusbilletter, har jeg akseptert de endringene som har vært selv om de ikke er optimale. Bare vært fornøyd med at det blir tur..
Det er i de tilfeller hvor jeg ikke har fått noen rerouting overhodet jeg har tatt det videre.
Som nevnt i tidligere innlegg er dette noe du mest sannsynlig må bruke mye tid å krefter på.
Under er retningslinjene i EU261 - disse gjelder uavhengig om det er bonus eller betalte biletter.
When passengers are offered the option of continuation or re-routing of a journey, this must be ‘under comparable transport conditions’.
Whether transport conditions are comparable can depend on a number of factors and must be decided on a case-by-case basis.
Depending on the circumstances, the following good practices are recommended:
— if possible, passengers should not be downgraded to transport facilities of a lower class compared with the one on the reservation (in the event of downgrading, the compensation provided for in Article 10 applies),
— re-routing should be offered at no additional cost to the passenger, even where passengers are re-routed with another air carrier or on a different transport mode or in a higher class or at a higher fare than the one paid for the original service,
— reasonable efforts are to be made to avoid additional connections, — when using another air carrier or an alternative mode of transport for the part of the journey not completed as planned, the total travel time should, if possible, be as reasonably close as possible to the scheduled travel time of the original journey in the same or higher class of carriage if necessary,
— if several flights are available with comparable timings, passengers having the right to re-routing should accept the offer of re-routing made by the carrier, including on those air carriers cooperating with the operating carrier,
— if assistance for people with disabilities or reduced mobility was booked for the original journey, such assistance should equally be available on the alternative route.
