magnusha
YouTuber @awardviking
Betyr dette Ticket.no som jeg kjøpte billettene av eller Lufthansa/Swiss?
EU261/04 - Samletråd Forsinkelse - Kompensasjon - Erfaringer og spørsmål
- Trådstarter sexten
- Startdato
NilsernNilsen
Aktivt Medlem
Swiss
Flight Cancelled
Bonusjeger
Har en venn som egentlig skulle fly til SFO med SAS i dag i Plus, men grunnet forsinkelser relatert til snøfallet på Gardermoen ble det ombooking via ORD og nedgradering til Go da både Plus og Business var fullt.
Hva slags kompensasjon er det man kan få i slike situasjoner? Refundert forskjell i billettpris er vedkommende ikke så gira på, i og med at det er jobben som får tilbake de pengene. Er det noen som har erfaring med dette, og om det evt. er mulig å få EuroBonus-poeng i kompensasjon - eller enda bedre - Business på retur som kompensasjon?
Hvor`tror dere det er best å henvende seg? På telefon? Gullmailen?
Hva slags kompensasjon er det man kan få i slike situasjoner? Refundert forskjell i billettpris er vedkommende ikke så gira på, i og med at det er jobben som får tilbake de pengene. Er det noen som har erfaring med dette, og om det evt. er mulig å få EuroBonus-poeng i kompensasjon - eller enda bedre - Business på retur som kompensasjon?
Hvor`tror dere det er best å henvende seg? På telefon? Gullmailen?
NilsernNilsen
Aktivt Medlem
EU 261/2004 art. 10 § 2 bokstav c) gir som nevnt krav på refusjon av 75 % av billettprisen. Kompensasjonen er som nevnt også personlig. Jeg ville imidlertid brukt klageskjemaet på SAS.no. Har fått beskjed om å henvende meg der ved klager tidligere av gull/diamantmailen, og svar har som regel kommet i løpet av veldig kort tid!
milehigh
Veteran
Gå for EU comp 250€ etter EU reglene, evt taxiregning iht luftfartsloven om den er høyere.
VIKTIG: Siden forsinkelsen har tilknytning til Sveits skal du klage der, med mye mer hassle, men om du legger til det subsidiære kravet etter luftfartsloven, så skal transportklagenmenda i Norge behandle det.
Først klage til Swiss så klart.
Du får ikke både taxi og EU komp.
VIKTIG: Siden forsinkelsen har tilknytning til Sveits skal du klage der, med mye mer hassle, men om du legger til det subsidiære kravet etter luftfartsloven, så skal transportklagenmenda i Norge behandle det.
Først klage til Swiss så klart.
Du får ikke både taxi og EU komp.
magnusha
YouTuber @awardviking
Takk for gode tips! Vi var 15 personer som fløy på 2 ref. nummer, kan jeg kreve for alle (siden jeg var bestiller) eller må hver og en kreve kompensasjon?
Er det noen mal eller liknende som benyttes for dette eller refererer man bare til EU 261/2004 når man klager?
milehigh
Veteran
Edit: Forsinkelse i PRG som jo også er EU land. Så tsjekkisk klageorgan, ikke sveitsisk. Og derfor greit å finne en vei for å få det behandlet i Norge. Derav det subsidiære kravet (som man jo kan få medhold i om hovedkravet feks faller på ekstraordinære omstendigheter etc)
Flight Cancelled
Bonusjeger
Konge, tusen takk begge to! Dette forumet slutter aldri å levere. 
magnusha
YouTuber @awardviking
Da har jeg fått svar fra Swiss. Ikke veldig godt svar.. Hva blir neste steg nå?
Thank you for your email regarding the flight from Prague to Zurich 23 April 2017.
I regret to learn that this flight was not to your full satisfaction and perfectly understand your concern. I can easily imagine your disappointment.
On behalf of SWISS, I would like to apologise for the inconvenience this caused. However, I assure you that our flights are not delayed without good reason and in this instance it was due late arrival of flight from previous sector. I regret to inform you that I am unable to comply with your request for compensation.
In case of such irregularities, the carrier offers its guests alternative transportation options. The alternative offered depends on the current availability at the moment the rebooking is processed. I appeal for your understanding that certain options may hence not be possible at the time especially in a case of major irregularities.
Please be assured, SWISS and our service partners will do everything possible to provide our guests with an excellent level of care and support, ensuring that any necessary arrangements are made for alternative transportation if need be. We regret that you have not felt sufficiently assisted on this occasion.
We hope that, despite this incident, we will have the pleasure to welcome Mr. Barrio on board with SWISS in the future.
Thank you for your email regarding the flight from Prague to Zurich 23 April 2017.
I regret to learn that this flight was not to your full satisfaction and perfectly understand your concern. I can easily imagine your disappointment.
On behalf of SWISS, I would like to apologise for the inconvenience this caused. However, I assure you that our flights are not delayed without good reason and in this instance it was due late arrival of flight from previous sector. I regret to inform you that I am unable to comply with your request for compensation.
In case of such irregularities, the carrier offers its guests alternative transportation options. The alternative offered depends on the current availability at the moment the rebooking is processed. I appeal for your understanding that certain options may hence not be possible at the time especially in a case of major irregularities.
Please be assured, SWISS and our service partners will do everything possible to provide our guests with an excellent level of care and support, ensuring that any necessary arrangements are made for alternative transportation if need be. We regret that you have not felt sufficiently assisted on this occasion.
We hope that, despite this incident, we will have the pleasure to welcome Mr. Barrio on board with SWISS in the future.
magnusha
YouTuber @awardviking
Nytt "svar" 
I regret to inform you that after we have undertaken an extensive assessment and review of your claim, our position remains unchanged.
Your flight LX1487 from Prague to Zurich had been delayed by 14 minutes due to late arrival of flight from previous sector. Therefore, no compensation is due for flights delayed less than two hours.
I can fully understand your frustration by this. However, SWISS is a law abiding company and we are well familiar with the judgement as per EU regulations and we know when it does or does not apply, like in your case unfortunately.
We ask for your understanding that in this case, no compensation can be granted.
I hope you can understand that I am unable to comply with your request in this instance. Have a great week ahead.
Skjønner ikke hvorfor vi ble rebooket i utgangspunktet..
I regret to inform you that after we have undertaken an extensive assessment and review of your claim, our position remains unchanged.
Your flight LX1487 from Prague to Zurich had been delayed by 14 minutes due to late arrival of flight from previous sector. Therefore, no compensation is due for flights delayed less than two hours.
I can fully understand your frustration by this. However, SWISS is a law abiding company and we are well familiar with the judgement as per EU regulations and we know when it does or does not apply, like in your case unfortunately.
We ask for your understanding that in this case, no compensation can be granted.
I hope you can understand that I am unable to comply with your request in this instance. Have a great week ahead.
Skjønner ikke hvorfor vi ble rebooket i utgangspunktet..
Sist redigert:
Henrik
Veteran
Gitt at forsinkelsen i utgangspunktet er noe som går under EU261/2004; sleng denne i bordet. Den sier ganske tydelig at det er den totale forsinkelsen som vil bety noe her.
On those grounds, the Court (Grand Chamber) hereby rules:
Article 7 of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 must be interpreted as meaning that compensation is payable, on the basis of that article, to a passenger on directly connecting flights who has been delayed at departure for a period below the limits specified in Article 6 of that regulation, but has arrived at the final destination at least three hours later than the scheduled arrival time, given that the compensation in question is not conditional upon there having been a delay at departure and, thus, upon the conditions set out in Article 6 having been met.
Article 7 of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 must be interpreted as meaning that compensation is payable, on the basis of that article, to a passenger on directly connecting flights who has been delayed at departure for a period below the limits specified in Article 6 of that regulation, but has arrived at the final destination at least three hours later than the scheduled arrival time, given that the compensation in question is not conditional upon there having been a delay at departure and, thus, upon the conditions set out in Article 6 having been met.
view
Veteran
Haha, dette er svindelforsøk deluxe fra Swiss. Har hatt en runde med dem selv tidligere, de avviser først minst 2-3 ganger, fordi mange gir seg etter dette.Nytt "svar"
I regret to inform you that after we have undertaken an extensive assessment and review of your claim, our position remains unchanged.
Your flight LX1487 from Prague to Zurich had been delayed by 14 minutes due to late arrival of flight from previous sector. Therefore, no compensation is due for flights delayed less than two hours.
I can fully understand your frustration by this. However, SWISS is a law abiding company and we are well familiar with the judgement as per EU regulations and we know when it does or does not apply, like in your case unfortunately.
We ask for your understanding that in this case, no compensation can be granted.
I hope you can understand that I am unable to comply with your request in this instance. Have a great week ahead.
Skjønner ikke hvorfor vi ble rebooket i utgangspunktet..
Luringene prøver å si at flyet PRZ-ZRH var forsinket 14 min, dette er ikke relevant, det handler om når du skulle ankomme OSL og når du faktisk ankom. Du har krav på 250 EUR samt taxi ettersom flytoget hadde sluttet å gå.
Her gjelder det bare å være standhaftig og argumentere. Det eneste som kunne gjort din sak ugyldig er vær, streik eller andre force majeur (dog ikke teknisk), men dette hadde Swiss nevnt i sine to første svar hvis det var tilfelle. Det at de har late onbound aircraft from another sector, er ikke ditt problem.
Neste steg: finn frem eksempler fra domstolsavgjørelser og si at du blir tvunget å kontakte advokat om ikke Swiss følger regelverket. Mitt stalltips er at du da får innvilget kompensasjon som et "goodwill gesture". Dette er også selvsagt frekt, men det viktigste er at du får utbetalt kompensasjonen du er berettiget.
Lykke til!
magnusha
YouTuber @awardviking
Takker for gode tilbakemeldinger har fått enda et nytt svar. Denne gangen sier de at det var pga ATC restrictions i Zurich!? Men fikk jo allerede vite at flyet var forsinket når vi ventet i Praha? Er dette bare en dårlig unnskyldning igjen? Har jeg fortsatt krav på kompensasjon?
Flight LX1487on 23.04.2017 was delayed due to ATC restrictions in ZRH. Therefore it is considered as an extraordinary circumstance and was unavoidable.
This interpretation is supported by the European commission, which has published a list of extraordinary circumstances in which restrictions of the Air Traffic Control are specified to be extraordinary.
'List of extraordinary circumstances following the National Enforcement Bodies (NEB) meeting held on 12 April 2013'
– Number 29 > Air Traffic Management > Where Air Traffic Control suspends or restricts operations out of the airport of departure or into the airport of arrival.
Therefore, our stance remains unchanged with regards to compensation.
Although we consider this case closed, you are welcome to contact me again in future if you have any uncertainties you wish to discuss. I wish you many pleasant flights with SWISS in the future.
har fått enda et nytt svar. Denne gangen sier de at det var pga ATC restrictions i Zurich!? Men fikk jo allerede vite at flyet var forsinket når vi ventet i Praha? Er dette bare en dårlig unnskyldning igjen? Har jeg fortsatt krav på kompensasjon?Flight LX1487on 23.04.2017 was delayed due to ATC restrictions in ZRH. Therefore it is considered as an extraordinary circumstance and was unavoidable.
This interpretation is supported by the European commission, which has published a list of extraordinary circumstances in which restrictions of the Air Traffic Control are specified to be extraordinary.
'List of extraordinary circumstances following the National Enforcement Bodies (NEB) meeting held on 12 April 2013'
– Number 29 > Air Traffic Management > Where Air Traffic Control suspends or restricts operations out of the airport of departure or into the airport of arrival.
Therefore, our stance remains unchanged with regards to compensation.
Although we consider this case closed, you are welcome to contact me again in future if you have any uncertainties you wish to discuss. I wish you many pleasant flights with SWISS in the future.
Sist redigert: