Passengers booked on a flight to Tokyo
- with an outbound flight between 15 July and 3 September 2021, and
- with an OS/SN/LH/LX ticket (257/082/220/724) issued up to 23 March 2021, and
- with round-trip travel originating in Europe/Middle East/Africa/North & South America and final destination Tokyo, and
- with a booked OS/LH/LX/NH flight number between Europe and Japan
may have their ticket refunded free of charge.
The following rules apply to the refund:
- The ticket can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
- The refund has to be done between 26 April and 4 June 2021
- For refunds which are done on/after 5 June 2021, the fare conditions apply